Navage Nasal Care | Troubleshooting (2024)

An important reminder:The Naväge Nose Cleaner requires the presence of a genuine Naväge SaltPod® capsule to operate. That is, the power button can only be pushed in to turn on the motor and open the drain valve when a new SaltPod has been placed in the crushing chamber and the lid has been clicked shut – and not reopened.

1. Yikes, I’m getting water down my throat!

The key to success with Naväge is making your nasal cavity into a closed system, separate from the oral cavity. That’s what makes it possible for the rinse to go in one nostril, out the other, and not down your throat. It's the result of closing the soft palate. For most new users this happens naturally, without thinking about it. But not for everyone. If you run into trouble, some tips follow. Or, you can just give our awesome customer service team a call. They are daily Naväge users themselves and can be reached at (800) 203-6400.

  1. Relax – The more relaxed you are, the easier it is. Nasal lavage is safe and effective, and it is practiced every day by tens of millions all over the world including over 1,000,000 Naväge users. For some new users there’s a learning curve and it may take 3 or 4 or even 5 tries, but be assured that you’ll master it, too. Best of all, just like riding a bicycle, once you’ve got it, you’ve got it forever!
  2. The Nose Pillows should be in snug, but not too snug. Press the pillows in firmly to create a seal. Once the cycle starts, back off a little to increase the flow. Don’t block the tips against the inside walls of your nose. Less pressure usually results in more flow.
  3. Reverse the direction of flow. Rotate the Nasal Dock 180 degrees and the saline will then flow in the opposite direction. This can make a huge difference, so you should try irrigating both ways (Fig 8).
    Navage Nasal Care | Troubleshooting (1)
  4. Breathe normally through your mouth.
  5. Press your tongue firmly against the roof of your mouth and sing/say “hung”, holding the “ng” sound. This will help close the soft palate, block the throat, and separate the nasal cavity from the oral cavity!
  6. Again, if you’re in that small group for whom there is a learning curve, don’t give up! There are countless online reviews like this one: “Absolutely love this. Once you get the hang of it, it works better than anything I have ever bought! So hang in there, it’s worth it!” Persistence pays.

2. The Power Button won’t push in – New User Tips

For the Power Button to work, a new Naväge SaltPod capsule must be placed in the Crushing Chamber foil-side down and the Lid clicked shut. The device only works when loaded with a genuine, unused SaltPod. This is an important safety feature to avoid the painful stinging that is caused by running plain, unsalted water through your nose. It is also super convenient and eliminates the uncertainty and mess of measuring and mixing. This is critical: If you reopen the Lid, the Power Button will no longer work with that particular SaltPod, even if you re-close the Lid. The Power Button will be locked out and it won’t be possible to push it in. No peeking!

3. The Power Button won’t push in – Experienced User Tips

Navage Nasal Care | Troubleshooting (2)

This is especially important if you haven’t used your Nose Cleaner for a while. Rinse the device with hot water for at least 30 seconds in the three places marked A, B, and C (Fig. 9). This will melt salt crystal buildup that can interfere with device operation. Time it – 30 seconds is the magic number and it's longer than you think! After rinsing, lift the Drain Pull (C) to verify that it is not stuck.

4. The button pushes in all the way but the pump doesn’t start.

Visually reconfirm that the batteries are installed in the right direction. Fresh AA batteries should last at least 3 to 4 months of twice daily use.

5. My nose is completely blocked and I can’t breathe through either nostril.

For nasal irrigation to work, there must be room in the nose for the rinse to go in one nostril and come out the other. 100% blockage is rare, and nasal irrigation can help relieve even the most stuffed up sinus condition. If you are extremely congested, space is limited in the nasal cavity and irrigating will be slow at first. You may need to start and stop a few times to loosen the mucus and break up the congestion. We suggest the following tips when you're really stuffed up:

  1. Irrigate for about 10 seconds;
  2. Gently blow your nose;
  3. Rotate the Nasal Dock 180° to reverse the flow, and irrigate in the opposite direction for about 10 seconds;
  4. Gently blow your nose and relax for a couple of minutes;
  5. Rotate the Nasal Dock 180° again;
  6. Repeat until the rinse begins to flow into the bottom tank.

This repeated “back and forth” motion will help reduce congestion and allow the rinse to flow from one nostril to the other. Persistence pays!

6. Still need help?

We want Naväge to work for you, and we are sincerely committed to your 100% satisfaction. Extensive experience has taught us that most problems are solved by following the instructions above, but be assured that if these don't work for you, we will do whatever is needed to get you back on track. For additional assistance, check out ourinstructional videosorcontact us directly atsupport@navage.comor by calling (800) 203-6400 from 8:30-5:30, M-F, Eastern Time.Our customer support reps are daily Naväge users themselves, and they are caring, knowledgeable, and eager to assist you.

We're here to help!

Navage Nasal Care | Troubleshooting (2024)

FAQs

Do doctors recommend the Naväge? ›

Often referred to as 'Nature's Decongestant', the Naväge nasal hygiene system is promoted by doctors who specialize in the field. According to Dr. Howard Levine, “Nasal irrigation is clinically proven to relieve sinus congestion safely and effectively without drugs.

Can your nose be too clogged for Naväge? ›

For nasal irrigation to work, there must be room in the nose for the rinse to go in one nostril and come out the other. 100% blockage is rare, and nasal irrigation can help relieve even the most stuffed up sinus condition.

Is it OK to use Naväge everyday? ›

Your satisfaction is unconditionally guaranteed by our 30-Day, Zero-Risk Trial, so you have nothing to lose and everything to gain! How often can I use Naväge? You can use the Naväge Nose Cleaner as often as you wish! We suggest you use Naväge twice a day, just like brushing your teeth.

What are the negatives of Naväge? ›

The underlying problem is that viruses and bacteria from your nose may be transferred to the device, under the right circumstances of temperature and humidity, the germs may colonize and then be reintroduced into the nose upon subsequent use.

Is tap water OK for Naväge? ›

Do not use tap water unless sterilized by boiling. For your safety, only use water that is distilled, micro-filtered (through 0.2 micron), or previously boiled and cooled to lukewarm or body temperature, used promptly, for nasal irrigation.

Should the mouth be open or closed when using Navage? ›

In order for the water to not go down the back of your throat you must create the "closed system" as Navage calls it.

Why do my ears hurt after using navage? ›

Ear popping and ear fullness are rare but known side effects of nasal irrigation that typically resolve on their own in a short time. Discontinue use and consult your physician if the condition persists. Microwaving the Naväge Nose Cleaner or its accessories can be dangerous and voids the warranty.

Does Navage remove mucus? ›

Clean Nose, Healthy Life!

Naväge is a super-effective, natural way to clean your nose. It's the world's only nose cleaner with powered suction to flush out mucus and germs so you can breathe easier, sleep better, and feel healthier.

Is the Navage worth it? ›

1. Naväge Nasal Care System. The Navage is our top choice for your nasal irrigation needs. The Navage Nasal Irrigation System is a highly effective and convenient solution for people with nasal congestion, sinus pressure, or other symptoms.

Why does Navage go down my throat? ›

If one of the pillow tips is blocked against the nasal wall, suction will decrease or stop, and you may get water down your throat, slow flow, or no flow at all. That's why you want to back off the pressure a little. Wiggling the nose pillows around in your nostrils can also help improve the seal. POSTURE: Relax…

Is Naväge better than a squeeze bottle? ›

The Navage is far superior to a neti pot due to its power and will review well every time because of that. Take that into account before you get excited about the prospect of a new and much better-powered machine. Pros: *The Navage works as well, if not better, than other powered machines, because of the suction.

Is Naväge better than sinus rinse? ›

While the Navage provides a more controlled flow of saline solution and the convenience of premixed packets, the Neti Pot is a more budget-friendly option that can be used with a homemade saline solution.

Is nasal irrigation recommended by doctors? ›

Ear, nose, and throat surgeons may recommend nasal irrigation for patients who've had sinus surgery to clear away crusting in the nasal passages.

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