Nav Sat Update from Naviextras.com is not working (2024)

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  • MG HS / EHS Plug-in Hybrid Forum
  • Thread starterweiro
  • Start dateMar 21, 2021
  • Tags
    hs phevmg hsupdate

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weiro

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  • Mar 21, 2021
  • #1

Hi Guys,
did somebody update you sat nav maps to current version Q2-2020 ?
Just bought my car 3 days ago with old map material on it ...

Update is not working, I am getting errors in update process at 80 % - update files are not valid ...

tried different usb sticks - generated footprint - loaded updates from Naviextras.com - import/update from usb device begins but will be aborted ...
Usb stick is formatted well (16 GB, FAT32) ...

Any hints or tricks ?

Thanks, Robert

ARealHuman

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  • Mar 21, 2021
  • #2

I think you're stuck with it as Naviextras no longer provide support for problems with updates. I tried mine recently (ZS EV) and it came up with errors too. I previously bricked mine during an update and luckily at the time Naviextras supplied some car-specific restore files. Sorry I can't be of more help.

Henri8

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  • Mar 23, 2021
  • #3

weiro said:

Hi Guys,
did somebody update you sat nav maps to current version Q2-2020 ?
Just bought my car 3 days ago with old map material on it ...

Update is not working, I am getting errors in update process at 80 % - update files are not valid ...

tried different usb sticks - generated footprint - loaded updates from Naviextras.com - import/update from usb device begins but will be aborted ...
Usb stick is formatted well (16 GB, FAT32) ...

Any hints or tricks ?

Thanks, Robert

Hi Robert
One month I have the same MG and although all your problems seem to be valid unfortunately, I never observed them, because I only use (Android) CarPlay for Sat-Nav and consequently Traffic info. Waze works fine for that for instance or Google? Much faster than the Tomtom? on board.

  • Mar 31, 2021
  • #4

@weiro. I updated my sat nav from Naviextras.com a couple of days ago without any problems. What make USB stick are you using? I used a SanDisk Cruzer Blade 16GB. My previous Qashqai and V40 were very fussy about what make of USB sticks they would read so perhaps the MG is the same.

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  • Mar 31, 2021
  • #5

Hi, I used a SanDisk Ultra USB3.0 16GB - but tried also with different sticks ...

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g4rth

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  • Mar 31, 2021
  • #6

Have all the sticks you've tried been USB3.0?

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weiro

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  • Apr 1, 2021
  • #7

no, also usb 2.0

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g4rth

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  • Apr 1, 2021
  • #8

That's a shame, another theory gone. Is there anything at all on the sticks before you started like the encryption software that manufacturers sometimes use? If you send me a PM with your address I'm quite happy to send you the stick I used if you want to try it.

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  • Apr 1, 2021
  • #9

thanks g4rth, I Just ordered new sticks for the last try ...

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  • Apr 2, 2021
  • #10

i will give up now - no chance to update - systems begins update an at 50 % I will get an reboot ...
should the dealer play with that ...

BillyWhizz

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  • Apr 2, 2021
  • #11

I just updated my infotainment system first try on joy with a 64gb usb 3 stick so I tried with a 32gb usb 2 stick and all went well

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  • Apr 2, 2021
  • #12

I used the same stick like billywhize - no chance ....

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  • Apr 2, 2021
  • #13

So what happens when you try to update

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  • Apr 2, 2021
  • #14

reboot at 50 % of update ...

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  • Apr 2, 2021
  • #15

have you tried formatting the usb stick making a new footprint from the car and then checking for updates on the nav toolkit

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  • Apr 2, 2021
  • #16

yes of course, that worked - after downloading update - second start of updates will be rebooting at 50 % of update process ...

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  • Apr 2, 2021
  • #17

ic

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  • Apr 3, 2021
  • #18

It really does seem hit and miss, doesn't it? When I was able to successfully update mine, using restore files from Navieextras, I used a particular USB drive which when I use now doesn't work. At some point I'll investigate further with other drives.

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  • May 13, 2021
  • #19

weiro said:

Hi Guys,
did somebody update your sat nav maps to the current version Q2-2020?
Just bought my car 3 days ago with old map material on it ...

The update is not working, I am getting errors in the update process at 80 % - update files are not valid ...

tried different USB sticks - generated footprint - loaded updates from Naviextras.com - import/update from USB device begins but will be aborted ...
The USB stick is formatted well (16 GB, FAT32) ...

Any hints or tricks?

Thanks, Robert

Remember if it offers you more than one file you can only download one at a time once you have updated one file successfully format the stick and start again exactly as you did for the first file, not everyone is offered more than one file but often some are offered a firmware update and the system cant handle loading in two separate files.

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  • May 13, 2021
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Dave53 said:

Remember if it offers you more than one file you can only download one at a time once you have updated one file successfully format the stick and start again exactly as you did for the first file, not everyone is offered more than one file but often some are offered a firmware update and the system cant handle loading in two separate files.

man this is all getting to techie ! cant i just put my old A track in ?

Nav Sat Update from Naviextras.com is not working (2024)

FAQs

How do I update my Naviextras map? ›

If you are entitled to a free update, it will appear in Naviextras Toolbox under “Updates”. You simply need to click “Install”… and it will be installed onto your device. If you are entitled to free updates for a year, 3 years or more, make sure to return to Naviextras Toolbox regularly for the latest ones available.

How do I install Naviextras toolbox? ›

To update the maps on your navigation system, download Toolbox version 4 to your Windows PC.
  1. Visit https://mgtouch.naviextras.com/
  2. Log in or create a new account for Naviextras.
  3. Select your device from the list.
  4. Click Download Naviextras Toolbox on the home screen.

How do I create a Naviextras account? ›

You can register a new account by clicking on Log in or register at the top of the Naviextras.com website. You will be asked to provide your name, e-mail address, a unique username and password, as well as your country of residence, for invoicing purposes. You will also be asked to choose a device.

How often do I need to update my navigation system? ›

But things do change slowly over time. Roads get rerouted or changed for safety, streets get renamed, bridges get replaced, traffic patterns are modified. So, if you use the navigation system often, and drive a lot in unfamiliar places, then it's probably worth updating every four or five years.

What is map update toolbox? ›

Toolbox is a free, easy-to-use application that allows you to download and install available map updates on your Mazda Connect navigation system.

How do I use map update tool? ›

Open the Map Update Tool application on your computer, and insert your USB stick. Choose “Map Updates” and select “Update Map” next to each map that you want to update. You will be able to update and download multiple maps at the same time.

How do I get free map updates for igo primo? ›

Once a user ID has been created, select the BACKUP tab from the left-hand navigation menu to create a complete backup of the data on the SD card. Once the SD card backup is complete, select the UPDATE tab from the left-hand navigation menu to search for free map updates.

Who owns Naviextras? ›

The site is developed and operated by NNG Software Developing and Commercial Llc., a leading provider of navigation software. Official name of the company: NNG Software Developing and Commercial Llc.

Why is Naviextras not detecting my SD card? ›

Please make sure that your SD-card has been once run in your navigation device; this is necessary for Naviextras Toolbox to recognize it. Additionally, on the SD card, there is sometimes a little switch that you can move. Is there one? Make sure the SD card is not set to the locked position.

How do I update my Avenza maps? ›

Click on one of your maps within your vendor site to bring up its Edit Product page. On the right side bar, click on Update this map under the Actions menu.

How do I update my little Navmap? ›

Select Help -> Check for Updates in the main menu to search manually for new versions. Note that the daily or weekly check is only done when starting the program.

How do I update my sync maps? ›

To update your navigation maps with a USB or digital download:
  1. Go to the SYNC and Navigation Update page, and enter your Vehicle Identification Number (VIN).
  2. Select Check for update.
  3. Update SYNC to the most current version if "SYNC Update Available" is displayed under SYNC Updates.

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